Troubleshooting
Common Issues & Solutions
- I can't scan my QR code. What should I do?
- I'm getting the error "Cellular Plans From This Carrier Cannot be Added
- I'm getting the error "Unable to Complete Cellular Plan Change
- I'm getting the error "This code is no longer valid
- My eSIM shows "Activating..." or "Unable to Activate eSIM". Is this normal?
- My eSIM has signal bars but I can't connect to the internet (iOS)
- My eSIM has signal bars but I can't connect to the internet (Android)
- My connection is very slow. What can I do?
- I'm getting a "PDP Authentication Failure" error
- I can't delete my eSIM from my device. What should I do?
- I've tried everything but my eSIM still isn't working. What else can I do?
