WhatsApp 24/7:+1 (302) 899-2888
Help and contact
Gohub Logo – Travel eSIM Provider
HomeAbout UsBuy eSIM
Login
Loading page, please wait...
Gohub Logo – Travel eSIM Provider
Download Gohub App on the App StoreApp StoreDownload Gohub App on the Google PlayGoogle Play

Popular Destinations

ThailandChinaVietnamJapanSouth KoreaTaiwanSingaporeMalaysia

Gohub

About UsCareersPartner with us

eSIM

How to install eSIMSupported DevicesData UsageCarrierEsim Travel GuideEsim News

Help

Help CenterUsing your eSIMTroubleshootingCompatible devicesFAQ

Follow Us

FacebookLinkedInInstagramTikTok
© 2026 Gohub. All rights reserved.
Privacy PolicyTerms of Service
Gohub Help CenterTroubleshooting

Troubleshooting

Common Issues & Solutions

  • I can't scan my QR code. What should I do?
  • I'm getting the error "Cellular Plans From This Carrier Cannot be Added
  • I'm getting the error "Unable to Complete Cellular Plan Change
  • I'm getting the error "This code is no longer valid
  • My eSIM shows "Activating..." or "Unable to Activate eSIM". Is this normal?
  • My eSIM has signal bars but I can't connect to the internet (iOS)
  • My eSIM has signal bars but I can't connect to the internet (Android)
  • My connection is very slow. What can I do?
  • I'm getting a "PDP Authentication Failure" error
  • I can't delete my eSIM from my device. What should I do?
  • I've tried everything but my eSIM still isn't working. What else can I do?

Contact Gohub Support

  • How can I contact Gohub? What are the support hours?
  • What should I prepare before contacting support?
  • I can't scan my QR code. What should I do?
  • I'm getting the error "Cellular Plans From This Carrier Cannot be Added
  • I'm getting the error "Unable to Complete Cellular Plan Change
  • I'm getting the error "This code is no longer valid
  • My eSIM shows "Activating..." or "Unable to Activate eSIM". Is this normal?
  • My eSIM has signal bars but I can't connect to the internet (iOS)
  • My eSIM has signal bars but I can't connect to the internet (Android)
  • My connection is very slow. What can I do?
  • I'm getting a "PDP Authentication Failure" error
  • I can't delete my eSIM from my device. What should I do?
  • I've tried everything but my eSIM still isn't working. What else can I do?

Can't find what you need?

Contact our support to solve an issue live.

Contact Support