I've tried everything but my eSIM still isn't working. What else can I do?

If you've gone through the relevant troubleshooting steps and your eSIM still isn't working, try resetting your network settings. This clears all saved Wi-Fi passwords, cellular settings, and APN settings - and often resolves persistent connection issues.

On iPhone

1. Go to Settings → General
2. Tap Transfer or Reset iPhone
3. Tap Reset → Reset Network Settings
4. Enter your passcode and confirm

On Android

1. Go to Settings → General Management (or System)
2. Tap Reset → Reset Network Settings
3. Confirm the reset

After resetting, you'll need to reconnect to Wi-Fi networks and re-enter any APN settings. If your plan requires a specific APN, contact Gohub via WhatsApp to get the correct details before proceeding.

Restart your device after the reset, then check if the issue is resolved.

If it's still not working after all of the above, contact Gohub via WhatsApp - our team will take it from there.