This is most likely an APN (Access Point Name) issue. APN is the setting that tells your phone how to connect to the carrier's data network - and each eSIM may require a different APN configuration.
Step 1 - Check your basic settings first
- Make sure Mobile Data is turned on: Settings → Mobile Service → Mobile Data
- Make sure Data Roaming is turned on: Settings → Mobile Service → tap your Gohub eSIM → Data Roaming
Step 2 - Check your APN settings Go to Settings → Mobile Service → tap your Gohub eSIM → Mobile Data Network. Check if the APN field is filled in correctly.
Each eSIM plan may have a different APN. Contact Gohub via WhatsApp to get the correct APN for your specific plan, then enter it in the field above.
Step 3 - Restart your device After updating your APN settings, restart your phone and check if the connection works.
If you're still unable to connect after these steps, contact Gohub via WhatsApp - our team can diagnose the issue on our end.