Activation Guide - T-mobile

Need Support?

If you encounter any issues during the eSIM activation process, contact Gohub Customer Service via:

• Email: cs@gohub.com
• WhatsApp: +1 (302) 899-2888

Thank you for choosing eSIM from Gohub!

Below are the steps to activate your eSIM after receiving your Order Confirmation Email.

Step 1: Fill Out the Activation Form

1. Right after your order is confirmed, you will receive an email from Gohub.
2. In the email, look for and tap the link titled "eSIM Activation Form".
3. Fill in all required information as instructed in the form.

How to find Device Information

1. Go to your device's dial pad and press *#06#
2. The device information will then appear as shown in the image

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Step 2: Submit the Form and Wait for Confirmation

1. Once completed, tap Submit to send the form.
2. After successfully submitting, you will receive a confirmation email from us.
3. Note: Once you receive a notification on your phone, please activate your eSIM within 2 hours to ensure it takes effect.

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Step 3: Activate eSIM on Your Device

When the notification appears on your device:

1. Tap Go to Settings.
2. Tap Set Up Cellular Plan.
3. Tap Continue to complete the activation.

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When the activation date has arrived (but there's still no notification on the device), you can follow the instructions below:

1. Add eSIM

For iPhone: Go to Settings > Cellular > Add eSIM

For Android: Go to Settings > Connections > SIM Manager > Add eSIM

2. Scan QR Code

Use the QR code below if you don't already have an eSIM ready to download