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KYC Guide - Taiwan Joytel eSIM

According to official regulations from the Government, to ensure the safety of user information abroad and prevent illegal activities, please verify your identity (KYC) before using your eSIM.

Need Support?

If you encounter any issues during the KYC process, please contact Gohub 24/7 Customer Service via:

Email: cs@gohub.com

WhatsApp: +1 (302) 899-2888

Notice!

Please install the eSIM and identity verification (KYC) 2 - 3 hours before your flight.

The KYC verification process will take approximately 30 minutes to 1 hour.

Once KYC is successful on one device, the eSIM cannot be transferred to another device.

Please ensure you have an internet connection during the KYC process. Items you will need: Passport; Phone with front and rear cameras.

Please take a full photo of the front of your passport, including the code at the bottom. Do not cover any part of the passport.

When taking the photo, avoid any obstructions, reflections, and shadows on the passport. Place the passport on a flat surface to take the photo.

Step 1: Access the following link using the device on which you want to use the eSIM: https://kyc.esim.exchange. Select the language switch button > English

Step 2:

Enter your eSIM SN code (this is the 'Product code' provided in your order email, under the 'Your eSIM information' section)
Tap 'Get a captcha' then enter the captcha code in the box provided.
Once done, click 'Real-name authentication begins' to move to the next step

Step 3: Under the 'ID Type', select 'Passport'

Step 4:

Upload your passport photo. Don't forget to press 'Upload' to confirm the submission
Fill in the required information marked with (*), exactly as shown on your passport

Note: 🔒 Your data is safe! Joytel follows strict security measures to protect your personal information. Your details are encrypted and used only for verification purposes.

Step 5: Tick the confirmation box and press 'Submit'

Step 6:

Wait a moment while the system processes your request. After pressing the 'Submit' button, the page will respond like this.
You can track your KYC status anytime in the 'Query' section

Once approved, your KYC is successfully completed, and you're all set to use your Joytel eSIM!

KYC Guide - Taiwan Joytel eSIM

According to official regulations from the Government, to ensure the safety of user information abroad and prevent illegal activities, please verify your identity (KYC) before using your eSIM.

Need Support?

If you encounter any issues during the KYC process, please contact Gohub 24/7 Customer Service via:

Email: cs@gohub.com

WhatsApp: +1 (302) 899-2888

Notice!

Please install the eSIM and identity verification (KYC) 2 - 3 hours before your flight.

The KYC verification process will take approximately 30 minutes to 1 hour.

Once KYC is successful on one device, the eSIM cannot be transferred to another device.

Please ensure you have an internet connection during the KYC process. Items you will need: Passport; Phone with front and rear cameras.

Please take a full photo of the front of your passport, including the code at the bottom. Do not cover any part of the passport.

When taking the photo, avoid any obstructions, reflections, and shadows on the passport. Place the passport on a flat surface to take the photo.

Step 1: Access the following link using the device on which you want to use the eSIM: https://kyc.esim.exchange. Select the language switch button > English

Step 2:

Enter your eSIM SN code (this is the 'Product code' provided in your order email, under the 'Your eSIM information' section)
Tap 'Get a captcha' then enter the captcha code in the box provided.
Once done, click 'Real-name authentication begins' to move to the next step

Step 3: Under the 'ID Type', select 'Passport'

Step 4:

Upload your passport photo. Don't forget to press 'Upload' to confirm the submission
Fill in the required information marked with (*), exactly as shown on your passport

Note: 🔒 Your data is safe! Joytel follows strict security measures to protect your personal information. Your details are encrypted and used only for verification purposes.

Step 5: Tick the confirmation box and press 'Submit'

Step 6:

Wait a moment while the system processes your request. After pressing the 'Submit' button, the page will respond like this.
You can track your KYC status anytime in the 'Query' section

Once approved, your KYC is successfully completed, and you're all set to use your Joytel eSIM!