Can I cancel or get a refund on my eSIM order?

Gohub's refund policy is designed to be fair - but eligibility depends on the situation. Here's what you need to know:

When a refund may be granted

• Your eSIM cannot be activated after thorough troubleshooting, and a refund request is submitted within 30 days of purchase
• The issue is caused by Gohub or the carrier and cannot be promptly resolved - a partial refund for remaining data may be granted in this case

When a refund will NOT be granted

• The eSIM has already been successfully activated
• The eSIM was deleted and reinstalled by the customer
• Your device does not support eSIM or is network-locked
• The eSIM has expired
• You are dissatisfied with internet speed or call quality
• Network issues caused by unstable local infrastructure or force majeure events (natural disasters, epidemics, wars)
• You did not proactively contact Gohub support when an issue occurred

Important conditions

• Customer cooperation during troubleshooting is required to be eligible for a refund
• eSIM data packages cannot be modified or customized after purchase
• Remaining data after plan expiry is non-refundable

How to request a refund

Contact Gohub support via WhatsApp: +1 (302) 899-2888 or Email: cs@gohub.com

Provide relevant screenshots or device settings for technical issues. Approved refunds are returned to your original payment method within 5-10 business days.

If your eSIM fails to activate or has a technical issue, you may also be eligible for Gohub's 1-hour eSIM replacement guarantee. See What is Gohub's 1-hour eSIM replacement policy? for details.