Can I cancel or get a refund on my eSIM order?
Gohub's refund policy is designed to be fair - but eligibility depends on the situation. Here's what you need to know:
When a refund may be granted
- Your eSIM cannot be activated after thorough troubleshooting, and a refund request is submitted within 30 days of purchase
- The issue is caused by Gohub or the carrier and cannot be promptly resolved - a partial refund for remaining data may be granted in this case
When a refund will NOT be granted
- The eSIM has already been successfully activated
- The eSIM was deleted and reinstalled by the customer
- Your device does not support eSIM or is network-locked
- The eSIM has expired
- You are dissatisfied with internet speed or call quality
- Network issues caused by unstable local infrastructure or force majeure events (natural disasters, epidemics, wars)
- You did not proactively contact Gohub support when an issue occurred
Important conditions
- Customer cooperation during troubleshooting is required to be eligible for a refund
- eSIM data packages cannot be modified or customized after purchase
- Remaining data after plan expiry is non-refundable
How to request a refund
Contact Gohub support via WhatsApp: +1 (302) 899-2888 or Email: cs@gohub.com
Provide relevant screenshots or device settings for technical issues. Approved refunds are returned to your original payment method within 5-10 business days.
If your eSIM fails to activate or has a technical issue, you may also be eligible for Gohub's 1-hour eSIM replacement guarantee. See What is Gohub's 1-hour eSIM replacement policy? for details.