Frequently asked questions
An eSIM will expire 30 days after you receive the email with the eSIM code. Please avoid purchasing too early and only install it on your departure day to maximize usage time.
eSIMs cannot be transferred between devices.
Each Gohub eSIM can only be used once. If you delete the eSIM, it will disappear. Currently, Gohub eSIMs cannot be renewed after expiration or data depletion.
Gohub eSIMs do not currently support extensions or additional data purchases for travel eSIMs. Visit gohub.com to select and purchase another eSIM package.
The number of eSIMs you can install depends on your device. Even if you install two eSIMs, only one can be active at a time.
eSIMs can be installed and used right after purchase if you're already in a supported destination or country. It's recommended to activate the eSIM within two hours of your flight (the validity starts from activation).
No. eSIMs are installed using a QR code sent to your email immediately after purchase.
Whether an eSIM can enable a personal hotspot depends on the eSIM type. Check the Network Sharing Capabilities in the product description.
For iOS:
- After installation, the eSIM appears under Settings > Cellular > Find in SIM.
For Android:
- After installation, the eSIM appears under Settings > Connections > SIM Manager.
For iOS:
- Go to Settings > Cellular.
- Select Cellular Data.
- Choose the eSIM to check > Return to Cellular.
- Check the usage under Current Period.
For Android:
- Go to Settings > Connections.
- Select SIM Manager.
- Enable the eSIM to check > Return to Connections.
- Select Data Usage.
- View the listed eSIM data usage.
We offer both data-only eSIMs and eSIMs with phone numbers and voice calling. Please check the Package Type for your eSIM's services.
eSIM functions as a virtual SIM card. Once installed, it can be used for internet access or calls if supported.
eSIM is only compatible with certain newer devices, while a physical SIM is inserted manually. Depending on your needs and device support, eSIM may be more convenient.