1. Refunds and Cancellation
1.1 Policies and Guidelines
- Refund request may be made within 30 days if activation is no longer possible after thorough troubleshooting.
- If an activated eSIM has an issue attributable to Gohub or the carrier and cannot be promptly fixed, a refund for remaining data may be granted.
- Customer cooperation during troubleshooting is required to be eligible for a refund.
- Each package has its own validity. Remaining data is non‑refundable after expiry.
- No compensation for charges from additional phones/SIMs (see Terms – Liability & Warranty).
- Fraudulent/unauthorized purchases may be rejected; related orders may be suspended pending investigation.
- Invoice disputes must be reported within 10 working days with details and expected amount.
- No refunds in cases including, but not limited to: deleted eSIM re‑installs, unsupported/locked devices, expired eSIM, force majeure, unstable local networks, or when customers don’t contact support.
- Other cases are reviewed individually; processing fees may apply. Maximum credit ≤ order total.
1.2 Refund Process
Contact support via WhatsApp (+1 302 899 2888) or email cs@gohub.com. Provide device screenshots/settings for technical issues or billing explanations where relevant. Refunds to original payment method may take 5–10 business days.
2. Modification
eSIM data packages are sold as‑is and cannot be customized after purchase.
