KYC Guide for activating Taiwan eSIM

IMPORTANT NOTICE: ALL TAIWAN SIM/eSIMs MUST BE VERIFIED BY CUSTOMER IDENTITY (KYC) TO BE USED

In accordance with the official regulations of the Government of Taiwan, to ensure the safety of user information, prevent fraud and illegal activities, all Taiwan eSIMs must be verified by customer identity (KYC) to be used. The personal information in this section is only used for real-name registration.

Products that need to be verified (KYC) are eSIM products that support ONLY Taiwan, and Taiwan eSIM products that support MULTIPLE countries do not need to be verified.

The KYC process is very simple and quick. After receiving your eSIM, simply visit the website: https://www.joytelecom.com/en/realname/ and follow the instructions below.

Step 1:

Step 2:

Step 3:

Step 4:

WhatsApp

Messenger

Validity (days)

Your eSIM Plan

Data plan

Total data

Quantity

Note:

Please check if your device supports eSIM before buying and is not network-locked.
We suggest activating your eSIM just before you leave or when you arrive at the destination!
eSIM QR Code will be delivered instantly to your email upon purchase.
The eSIM expires 30 days after receiving the QR email.
Gohub recommends buying more than 1 day ahead of your data usage needs to avoid running out due to time zone differences between countries.

Description

Network Type

Plan Type

Network Operator

Speed Throttle

Daily Reset Time

Note

Support countries

Product ID

Method 1: Quickly check your device model on this list

Important note: Please make sure your phone supports eSIM before purchasing. The information on how to check eSIM-enabled devices is only for your reference. We are not responsible for any errors or outdated information. We will not refund any phones that does not support eSIM, including the below cases:

Some physical dual SIM phone models do not support eSIM.
The phone is locked to a fixed network operator (subscriber to a long-term carrier contract).
Some phone models purchased in certain countries, refer to the table below.

To ensure your phone supports eSIM, you can contact the stores/brands where you bought the devices to check for the correct information.

iPhone

iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
iPhone 13, 13 Pro, 13 Pro Max, 13 Mini
iPhone 12, 12 Pro, 12 Pro Max, 12 Mini
iPhone 11, 11 Pro, 11 Pro Max
iPhone XS, XS Max, XR
iPhone SE (2020), iPhone SE (2022)

iPad

iPad Air (3rd, 4th Generation)
iPad Pro (1st to 5th Generation)
iPad Mini (5th, 6th Generation)
iPad (7th, 8th, 9th Generation)
Apple Watch S3, S4, S5, Apple Watch Nike, Apple Watch Nike+, Apple Watch Hermes, Apple Watch Edition

* Note: Apple devices that do not support eSIM

iPhones with 2 physical SIM slots version usually do not support eSIM. Please check your Setting > Cellular (Mobile Data) to make sure there is an option to "Add eSIM".
All iPhones bought from China Mainland, Hong Kong and Macao DO NOT support eSIM.

Galaxy A54 5G*
Galaxy S23
Galaxy S23+
Galaxy S23 Ultra
Galaxy S22 5G
Galaxy S22+ 5G
Galaxy S22 Ultra 5G
Galaxy S21 5G*
Galaxy S21+ 5G*
Galaxy S21 Ultra 5G*
Galaxy S20 5G
Galaxy S20
Galaxy S20+ 5G
Galaxy S20+
Galaxy S20 Ultra 5G
Galaxy S20 Ultra

Galaxy Z Flip
Galaxy Z Flip 3 5G
Galaxy Z Flip 4 5G
Galaxy Z Flip 5 5G
Galaxy Fold
Galaxy Z Fold 2
Galaxy Z Fold 3
Galaxy Z Fold 4
Galaxy Z Fold 5
Galaxy Note 20
Galaxy Note 20 5G
Galaxy Note 20 Ultra
Galaxy Note 20 Ultra 5G

*Note: Samsung devices that not support eSIM:

All Samsung S20 FE and S21 FE
All Samsung purchased from China, Hong Kong, Macao and Taiwan.
S20/S21, Galaxy Z Flip 5G, Note 20 Ultra, Z Fold 2, Galaxy S21 5G, Galaxy S21+ 5G, Galaxy S21 Ultra 5G, S20, Galaxy Z Fold 2, Galaxy Z Fold 5 bought in the USA.
Most Samsung Galaxy devices purchased in South Korea do not support eSIMs (except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, Z Flip5, Z Fold5, and A54 5G).

Google Pixel 2 (only devices purchase with Google Fi service), 2 XL
Google Pixel 3
Google Pixel 3 XL zPixel 3a
Google Pixel 3a XL
Google Pixel 4, 4a, 4 XL

Google Pixel 5, 5a
Google Pixel 6, 6a, 6 Pro
Google Pixel 7, 7a, 7 Pro
Google Pixel 8, 8 Pro
Google Pixel Fold

*Note:The following Google devices do not support eSIM:

Google Pixel 3 bought in Australia, Japan, Taiwan do not support eSIM, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi DO NOT have eSIM capability
Google Pixel 3a bought in Japan and ASEAN countries and with Verizon service.

Huawei P40
Huawei P40 Pro
Huawei Mate 40 Pro

Oppo A55s 5G*
Oppo Find X3 Pro*
Oppo Reno 5A*
Oppo Reno6 Pro 5G*
Oppo Find X5*
Oppo Find X5 Pro*
Oppo Find X5 Pro*

Sony Xperia 1 V*
Sony Xperia 1 IV*
Sony Xperia 5 IV*
Sony Xperia 10 III Lite*
Sony Xperia 10 IV*
Sony Xperia 10V*
Sony Xperia Ace III*

HAMMER Explorer PRO
HAMMER Blade 3
HAMMER Blade 5G
myPhone NOW eSIM
Honor Magic5 Pro*
Honor Magic4 Pro*
Honor 90*
Motorola Razr 2019*
Motorola Razr 5G*
Motorola Razr 40*
Motorola Razr 40 Ultra*
Motorola Razr+*
Motorola Edge+*
Motorola Edge 40 Pro*
Motorola G52J 5G*
Motorola G52J 5G Ⅱ*
Motorola G53J 5G*
Sharp AQUOS sense4 lite
Sharp AQUOS Sense6s
AQUOS sense 7
AQUOS sense 7plus
Sharp AQUOS Wish
AQUOS wish 2 SHG08
AQUOS wish3
AQUOS zero 6
Simple Sumaho6
Sharp AQUOS R7
Sharp AQUOS R8
Sharp AQUOS R8 Pro

Xperia 1 IV
Surface Pro X
Xiaomi 12T Pro
Xiaomi 13 Pro
Xiaomi 13 Lite
Xiaomi 13
NUU X5
Gemini PDA
Rakuten Mini
Rakuten Big-S
Rakuten Big
Rakuten Hand
Rakuten Hand 5G
Fairphone 4
DOOGEE V30
Acer Swift 3
Acer Swift 7
Asus Mini Transformer
Asus NovaGo
Asus Vivobook Flip 14
HP Elitebook G5
HP Probook G5
HP Zbook G5
HP Specter Folio 13
Lenovo Yoga C630
Lenovo Miix 630
Lenovo Yoga 520
Lenovo Flex 5G

Method 2: Check your phone setting

Check whether your devices support eSIM following these steps.