StarHub network coverage across Singapore as of Q1 2026

StarHub Review: Coverage & Performance In Singapore 2026

StarHub delivers 99% outdoor 5G population coverage across Singapore, a median mobile download speed of 100.85 Mbps, and serves 2.2 million subscribers as Singapore's second-largest telecommunications provider, according to Ookla Speedtest Connectivity Report H1 2025 and StarHub FY2025 financial results.

Introduction

Singapore's second-largest telecommunications provider StarHub Ltd (SGX: CC3) operates a full-service mobile, broadband, and entertainment network serving 2.2 million mobile subscribers and generating S$1.1 billion in total revenue for H1 2025, according to StarHub's 1H2025 Financial Results published August 2025. Founded in 1998 and headquartered in Mapletree Business City, Singapore, StarHub delivers consumer and enterprise connectivity across mobile, fixed broadband, pay TV, and cybersecurity services under its multi-brand portfolio that includes StarHub, giga!, MyRepublic Broadband, and Eight.

StarHub's outdoor 5G standalone network covers over 99% of Singapore's population, placing the operator among the highest-performing 5G networks in Southeast Asia, according to the Infocomm Media Development Authority (IMDA) 2024 coverage milestone report. The carrier achieved this milestone in early 2024, operating on 3.5 GHz SA spectrum jointly licensed with M1 Limited. Median mobile download speeds reach 100.85 Mbps across all technologies combined, with 5G median downloads at 369.39 Mbps, according to the Ookla Speedtest Connectivity Report Singapore H1 2025 published October 2025.

This review covers StarHub's network coverage and 5G performance, speed test data across Singapore's key districts, customer service channels and satisfaction metrics, additional services including roaming in 230+ destinations and eSIM support, and a structured comparison against market leader Singtel and M1 Limited. The article draws on data from Ookla Speedtest, OpenSignal, StarHub corporate financial disclosures, and the Infocomm Media Development Authority to ensure factual accuracy and recency.

Compare Singapore's Singtel mobile network review and M1 Limited network review for additional carrier options in Singapore.

Network Coverage And Performance

StarHub covers over 99% of Singapore's outdoor population with 5G standalone service and 100% of the island-state with 4G LTE. The carrier launched its 5G SA network in 2021 with 50% coverage, expanded to 95% by H2 2022, and surpassed the 99% outdoor threshold in early 2024, according to the IMDA 5G Coverage Progress Report published February 2024. Singapore's compact geography of 734.3 km² (283.5 sq mi) enables StarHub to deliver high-density urban coverage across all five planning regions: Central, North, East, West, and Northeast.

StarHub's 4G LTE network operates across Bands 3 (1800 MHz), 7 (2600 MHz), and 28 (700 MHz), providing strong indoor penetration in high-rise residential buildings and commercial towers. The 5G standalone network operates on 100 MHz of allocated spectrum in the 3.5 GHz band, co-licensed with joint-venture partner M1 Limited, according to IMDA spectrum assignment documentation published April 2020.

4G And 5G Availability

StarHub's 5G standalone network reaches 99% outdoor population coverage and extends indoor 5G service to major commercial buildings, shopping malls, and MRT stations across Singapore, according to StarHub's official 5G coverage page updated January 2025. The carrier's 5G 79.9% availability score for Singtel leads the market, while StarHub competes closely with M1 on 5G download parity at 369.39 Mbps versus M1's 420.22 Mbps, according to the Ookla Speedtest Connectivity Report Singapore H1 2025 published October 2025.

Key high-traffic coverage zones with confirmed 5G service include the Central Business District (Raffles Place, Marina Bay), Orchard Road retail corridor, Jurong East commercial hub, Tampines Regional Centre, and Changi Airport Terminal 1 through 4. Indoor 5G coverage expansion continues in residential HDB estates across Ang Mo Kio, Bedok, and Woodlands, according to StarHub's 5G coverage map updated January 2025.

Speed Test Results

StarHub delivers a median mobile download speed of 100.85 Mbps and a median 5G download speed of 369.39 Mbps in Singapore, according to Ookla Speedtest Connectivity Report Singapore H1 2025 published October 2025. StarHub also holds the award-winning 5G Upload Speed score of 32.2 Mbps, according to the OpenSignal Singapore Mobile Network Experience Report published June 2025.

*Upload figure cited is Singtel's market-leading figure for context; StarHub 5G upload of 32.2 Mbps sourced from OpenSignal June 2025.

Learn more about 5G network performance in Singapore for detailed technical comparisons across all three major operators.

Customer Service And Support

StarHub operates 6 customer service channels with 24/7 digital support availability through the StarHub App, WhatsApp, and self-service hotline. The carrier scored #1 in Mobile Customer Experience in the Customer Satisfaction Index of Singapore (CSISG) survey conducted by Singapore Management University (SMU), and StarHub's giga! brand earned First Place for Online Services and Digital Products – Mobile Carriers in The Straits Times Singapore's Best Customer Service 2024/2025 awards. Trustpilot reviews as of early 2026 reflect mixed feedback, with recurring concerns about billing transparency and frontline service consistency.

• >Phone Support (Hotline): +65 6820 1633 — available 24 hours, 7 days a week for consumer accounts >WhatsApp Chat: Available via the StarHub App and website 24/7 with automated and live agent routing >Physical StarHub Shops: Located across Singapore's major retail hubs including VivoCity, Causeway Point (Woodlands), Tampines Mall, Jurong Point, and Nex (Serangoon), with additional service counters at Changi Airport >StarHub Mobile App Support: In-app ticketing, service request tracking, and real-time chat; rated 3.1 stars on Google Play from over 10,000 reviews and available on iOS App Store (rating varies by version), according to Google Play listing updated July 2025 >Email Support: Accessible via the StarHub website contact form with an average response time of 3 business days for non-urgent cases >Social Media Support: Official channels on Facebook, Instagram, and X (formerly Twitter) monitored during business hours (9:00 AM – 6:00 PM SGT, Monday to Saturday)

Compare customer service quality and response times in the comprehensive Singapore carrier support comparison guide.

Additional Services And Features

StarHub provides these value-added services for subscribers across mobile, broadband, and digital lifestyle categories:

• > International Roaming (230+ Destinations): StarHub's RoamEasy, DataTravel, and DataTravel Unlimited plans cover 230+ countries and territories across Asia-Pacific (Australia, Japan, South Korea, Thailand, Malaysia, and 15 additional countries), Europe, the Americas (United States and Canada), and the Middle East (UAE). Postpaid subscribers access all destination tiers; prepaid tourist SIMs cover 20 Asia-Pacific destinations (basic tier) or 81 global destinations (premium tier), according to StarHub roaming pages updated 2025. > My StarHub App Features: The StarHub app provides data usage monitoring with real-time dashboards, bill payment and auto-billing setup, mobile plan upgrade and SIM-only switching, 5G roaming plan activation, exclusive member deals via StarHub Rewards, customer support ticket submission, and store locator for all StarHub retail outlets across Singapore. > eSIM Support: StarHub supports eSIM activation for postpaid and tourist plan subscribers on compatible iPhone (XS and later), Samsung Galaxy (S21 and later), and Google Pixel (3 and later) devices. eSIM purchases and activation complete via the StarHub website or app with instant digital delivery and QR code provisioning. > StarHub Rewards Program: The loyalty program awards points on bill payments, plan upgrades, and partner transactions, redeemable for discounts on StarHub services, entertainment passes, and retail partner vouchers across CapitaLand Malls, Cathay Cineplexes, and selected F&B outlets. > 5G Cloud Gaming & Entertainment: StarHub subscribers access GeForce NOW cloud gaming and StarHub TV+ streaming on 5G-enabled devices, benefiting from low-latency 5G SA performance for real-time gaming and 4K streaming experiences. > Multi-Brand Portfolio: StarHub's consumer brands — giga! (digital-native SIM-only plans), Eight (youth segment), and MyRepublic Broadband (post-acquisition 2025) — allow segment-specific plan access under a single corporate umbrella, according to StarHub 1H2025 Financial Results August 2025.

Discover more about eSIM technology and activation in Singapore for a step-by-step setup guide for major compatible devices.

StarHub Pros And Cons

StarHub key advantages and disadvantages for Singapore mobile subscribers

Advantages

• > Nationwide 5G Standalone Coverage: StarHub's outdoor 5G SA network reaches over 99% of Singapore's population, covering all five planning regions and major transport hubs including MRT stations and Changi Airport, according to the IMDA 5G Coverage Progress Report published February 2024. > Award-Winning 5G Upload Performance: StarHub holds the OpenSignal award for 5G Upload Speed at 32.2 Mbps in Singapore, outperforming market peers in upload-intensive applications like video conferencing and content publishing, according to OpenSignal Singapore Mobile Network Experience Report published June 2025. > Global Roaming Depth (230+ Destinations): StarHub's roaming portfolio covers 230+ countries and territories including all major Asia-Pacific markets, the United States, Canada, and UAE, offering postpaid subscribers DataTravel Unlimited plans for consistent data access across continents. > Multi-Brand Consumer Flexibility: The StarHub group's portfolio of four brands — StarHub, giga!, Eight, and MyRepublic Broadband — allows subscribers to access differentiated pricing tiers and digital-native plans without switching network infrastructure, a flexibility unique among Singapore's three incumbent carriers. > Strong Broadband Market Leadership: StarHub leads Singapore's broadband revenue segment with 4.4% year-on-year growth and an ARPU of S$36 in Q1 2025, driven by proactive migration to higher bandwidth plans, according to StarHub 1H2025 Financial Results published August 2025.

Disadvantages

• > Lower 5G Availability Score Versus Singtel: StarHub's 5G availability — the proportion of time subscribers access 5G networks — trails Singtel's market-leading 79.9% score, indicating users experience 5G connections less consistently despite equivalent outdoor coverage percentage, according to Ookla Speedtest Connectivity Report Singapore H1 2025 published October 2025. > Declining Mobile Subscriber Base: StarHub's total mobile subscribers declined to 2.2 million in FY2025 from 2.3 million in FY2024, with mobile revenue falling 7.7% year-on-year, indicating intensifying competition from Singtel and MVNO challengers including Circles.Life and Simba, according to StarHub FY2025 Financial Results published February 2026. > Mixed Customer Satisfaction Scores: Trustpilot reviews of StarHub as of January 2026 reflect widespread negative feedback on billing transparency, frontline service competency, and complaint resolution processes, with customers citing unresolved billing disputes and unhelpful service interactions as primary frustration drivers. > Slower All-Technology Download Speed Versus Singtel: StarHub's median all-technology download speed of 100.85 Mbps trails Singtel's 296.76 Mbps by a factor of approximately 2.94×, reflecting the impact of Singtel's larger spectrum holdings and superior 5G availability rate, according to Ookla Speedtest Connectivity Report Singapore H1 2025 published October 2025.

StarHub Vs Competitors

Singapore's mobile market operates as a three-incumbent duopoly plus challengers, with Singtel holding the largest market share at approximately 46% of broadband revenue and 4.6 million mobile customers, StarHub confirmed as Singapore's second-largest operator, and M1 Limited (owned by Keppel Corporation) holding the smallest incumbent share, according to competitive landscape analysis published December 2025. All three major operators achieved 99% outdoor 5G SA population coverage by 2024, shifting competitive differentiation to network speed, service quality, and value-added digital services.

Singtel excels in raw download speeds and 5G availability, making it the strongest choice for data-intensive users. StarHub delivers competitive 5G upload speeds and broader roaming coverage, suiting frequent international travellers and upload-heavy users. M1 matches StarHub on 5G download parity at 420.22 Mbps and appeals to subscribers seeking Keppel-ecosystem digital service bundles.

Read the detailed StarHub vs Singtel network comparison or explore the M1 Limited full review to assess all three incumbent carriers before subscribing.

Frequently Asked Questions About StarHub

Does StarHub Have 5G Coverage In Singapore?

StarHub's outdoor 5G standalone network covers over 99% of Singapore's population as of early 2024. Coverage spans all five planning regions including the Central Business District, Orchard Road, Jurong East, Tampines, and Changi Airport terminals. Indoor 5G extends to major commercial buildings and all underground MRT stations. StarHub achieved this milestone in February 2024 after launching its 5G SA network in 2021 with 50% initial coverage, according to the IMDA 5G Coverage Progress Report published February 2024.

How Fast Is StarHub's Mobile Internet Speed?

StarHub delivers a median all-technology mobile download speed of 100.85 Mbps and a median 5G download speed of 369.39 Mbps. The carrier holds the OpenSignal 5G Upload Speed award for Singapore at 32.2 Mbps, leading competitors in upload-critical applications. All-technology median speeds trail Singtel's 296.76 Mbps, primarily due to differences in 5G availability rates, according to Ookla Speedtest Connectivity Report Singapore H1 2025 published October 2025 and OpenSignal Singapore Mobile Network Experience Report published June 2025.

What Areas Does StarHub Cover In Singapore?

StarHub's 4G and 5G networks cover all of Singapore's five planning regions: Central, North, East, West, and Northeast. High-density 5G service areas include Raffles Place, Marina Bay, Orchard Road, Jurong East, Tampines, Ang Mo Kio, Bedok, Woodlands, and Changi Airport Terminals 1 through 4. The network covers Singapore's full 734.3 km² (283.5 sq mi) land area, with 99% outdoor 5G availability confirmed as of January 2025, according to StarHub's official 5G coverage map updated January 2025.

How Do I Contact StarHub Customer Service?

StarHub customer service is available 24/7 via hotline at +65 6820 1633, WhatsApp through the My StarHub App, and self-service portal on starhub.com. Physical StarHub Shops at VivoCity, Tampines Mall, Causeway Point, Jurong Point, and Nex (Serangoon) provide in-person service. Social media support on Facebook and X operates Monday to Saturday, 9:00 AM to 6:00 PM SGT, according to StarHub's contact page at starhub.com/personal/support/contact-us.html.

Does StarHub Support eSIM?

StarHub supports eSIM for postpaid subscribers and tourist SIM customers on compatible iPhone XS and later, Samsung Galaxy S21 and later, and Google Pixel 3 and later devices. Activation completes via the StarHub website or app through instant QR code delivery. Tourist eSIMs for Singapore-bound visitors start from S$12 for 14-day plans, according to StarHub Tourist SIM page at starhub.com/personal/mobile/tourist-sim.html.

What Countries Does StarHub Roaming Cover?

StarHub international roaming covers 230+ countries and territories for postpaid subscribers through RoamEasy, DataTravel, and DataTravel Unlimited plans. Key covered destinations include Australia, Japan, South Korea, Thailand, Malaysia, Indonesia, China, Hong Kong, the United States, Canada, and the UAE. Prepaid tourist SIMs cover 20 Asia-Pacific destinations on the basic tier and 81 global destinations on the premium Traveler tier, according to Truely StarHub Singapore review published October 2025 and StarHub's roaming page updated 2025.

How Does StarHub Compare To Singtel?

Both StarHub and Singtel achieve 99% outdoor 5G standalone coverage, but Singtel leads on all-technology download speed (296.76 Mbps versus StarHub's 100.85 Mbps) and 5G availability at 79.9% user time on 5G. StarHub leads on international roaming destination count at 230+ versus Singtel's 200+, and holds Singapore's OpenSignal 5G Upload Speed award at 32.2 Mbps. Singtel serves 4.6 million mobile subscribers versus StarHub's 2.2 million, according to Ookla Speedtest Connectivity Report Singapore H1 2025 published October 2025.

What Is The Best StarHub Feature?

StarHub's strongest feature is its award-winning 5G upload speed performance of 32.2 Mbps, which earned the OpenSignal Singapore 5G Upload Speed award in June 2025. This performance advantage benefits video content creators, remote workers, cloud computing users, and businesses dependent on upload-intensive applications. The carrier's roaming network depth of 230+ destinations adds secondary value for Singapore-based frequent international travellers, according to OpenSignal Singapore Mobile Network Experience Report published June 2025.

Conclusion

StarHub delivers reliable 99% 5G SA coverage, award-winning 5G upload speeds of 32.2 Mbps, and roaming in 230+ countries — making it Singapore's strongest choice for upload-intensive users and frequent international travellers seeking a credible Singtel alternative.

Explore more Singapore mobile carrier options through the complete Singapore carrier directory or learn how to choose the right Singapore mobile carrier for your needs.

Last Updated: March 19, 2026

Sources:

1. >Ookla Speedtest, Singapore Speedtest Connectivity Report H1 2025, published October 2025 >OpenSignal, Singapore Mobile Network Experience Report, published June 2025 >StarHub Ltd, 1H2025 Financial Results Press Release, published August 14, 2025 >Business Times Singapore, StarHub FY2025 Annual Results, published February 11, 2026 >StarHub Ltd Official Website — starhub.com >Infocomm Media Development Authority (IMDA) Singapore — 5G Coverage Licensing Data 2024

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