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One NZ (Vodafone NZ)
One New Zealand Group Limited
A major network provider with extensive coverage and strong 4G/5G services in cities.
One NZ network coverage across New Zealand as of 2026
One New Zealand Group Limited covers 99% of New Zealand's population with 4G service and 69% with 5G, delivers average download speeds of 80.7 Mbps, and holds approximately 35–38% of the national mobile market with around 2.4 million subscribers as of the most recent reporting period.
New Zealand's second-largest wireless carrier One New Zealand Group Limited — operating publicly as One NZ and trading at one.nz — serves approximately 2.4 million subscribers across the country, captures roughly 35–38% of the national mobile market, and operates a 4G LTE plus 5G NR network that reaches 99% of New Zealand's population, according to network coverage data published by One NZ in 2025. The company was formerly known as Vodafone New Zealand and rebranded to One New Zealand in early 2023 following its 2019 sale from Vodafone Group to new owners Infratil and Brookfield.
One NZ earns the distinction of Best Mobile Network in New Zealand for H1 2025 with a Speedtest Connectivity Score of 74.58, leads all carriers in Download Speed Experience with 80.7 Mbps, and records the highest 5G Availability among New Zealand networks at 60.9% of users accessing 5G a majority of the time, according to the Ookla Speedtest Connectivity Report H1 2025 and the OpenSignal New Zealand Mobile Network Experience Report published October 2025. These performance credentials make One NZ the strongest overall network choice for data-intensive users in New Zealand's main urban centres.
This review covers One NZ's 4G and 5G network coverage, speed test data across Auckland, Wellington, and Christchurch, customer service channels, eSIM and international roaming capabilities, a pros and cons analysis, and a direct comparison against New Zealand's top three carriers — Spark, One NZ, and 2degrees. Readers discover the carrier's technical strengths, customer satisfaction limitations, and which subscriber profile benefits most from choosing One NZ in 2026.
Compare Spark New Zealand's full carrier review and the 2degrees mobile carrier review for additional mobile network options in New Zealand.
One NZ covers 99% of New Zealand's population with 4G service and 69% with 5G networks. The carrier completed 258 mobile network upgrades across New Zealand during 2025, including 111 sites upgraded to the latest mobile technology and 173 sites now running on 5G, according to the One NZ network upgrade announcement published December 2025.
Geographic coverage extends across both the North Island and South Island, with 5G signal concentrated in major urban centres including Auckland, Wellington, Christchurch, Hamilton, and Tauranga. Rural connectivity benefits from the 700 MHz low-band LTE spectrum, which provides extended reach into remote farming regions, national parks, and coastal areas where higher-frequency signals lose penetration.
One NZ operates a 4G LTE network across five frequency bands — 700 MHz, 900 MHz, 1800 MHz, 2100 MHz, and 2600 MHz — and a 5G NR network using Bands n7, n8, and n78, according to Wikipedia's One NZ technical profile, last updated 2025. The carrier shut down its legacy 2G and 3G networks on 23 March 2026, fully refarming those 900 MHz and 2100 MHz frequencies into 4G and 5G capacity.
One NZ records the highest 5G Availability score among New Zealand mobile operators, with 60.9% of its users accessing the 5G network a majority of the time, according to the Ookla Speedtest Connectivity Report H1 2025. 5G deployment reaches Auckland, Wellington, Christchurch, Hamilton, Tauranga, Bay of Plenty, Waikato, and Canterbury, with additional sites activated in November 2025 including 26 new 5G expansions in a single month.
One NZ delivers an average download speed experience of 80.7 Mbps across New Zealand, claiming the Download Speed Experience Award outright, according to the OpenSignal New Zealand Mobile Network Experience Report published October 2025. City-level speed data from Ookla Speedtest Intelligence H1 2024 shows Wellington recording the highest median mobile download speeds among New Zealand cities.
Location | Download (Mbps) | Upload (Mbps) | Source |
|---|---|---|---|
Wellington | 134.82 | ~22.0 | Ookla Speedtest H1 2024 |
Christchurch | ~110.0 | ~20.5 | Ookla Speedtest H1 2024 |
Auckland | ~84.95 | ~18.0 | Ookla Speedtest H1 2024 |
One NZ speed test results across New Zealand's three major cities — Wellington, Christchurch, and Auckland
Learn more about 5G network performance in New Zealand for detailed technical comparisons across all three carriers.
One NZ operates five primary customer service channels including phone, live chat, physical retail stores, mobile app support, and social media. Customer satisfaction scores on Trustpilot reflect widespread dissatisfaction, with the majority of 597 reviewers reporting negative experiences related to billing errors, unexpected charges, and difficulties reaching effective support, according to Trustpilot reviews of one.nz published through April 2026.
Phone Support: 777 (from mobile) or +64 800 800 021 — available 24 hours a day, 7 days a week for mobile customers; online shop team reachable 8:00 AM – 6:00 PM Monday through Friday (NZST), excluding public holidays
Live Chat: Available through the My One NZ app and one.nz website; community reports indicate response times of under 1 minute during staffed hours, according to user experience shared on Reddit June 2025
Physical Stores: Retail locations across New Zealand's major urban centres including Auckland, Wellington, and Christchurch, with standard hours of 9:00 AM – 6:00 PM Monday through Saturday and 9:00 AM – 6:00 PM Sunday at select locations
Mobile App Support: In-app chat and ticket system available through the My One NZ app on iOS and Android; the App Store page for My One NZ (App ID 370880990) accepts user ratings and reviews
Social Media and Online Feedback: Feedback form at one.nz/contact/feedback/ accepts messages at any time; One NZ responds to approximately 7% of its negative Trustpilot reviews, typically within 1 month, according to Trustpilot data published 2025
Compare customer support quality across all New Zealand carriers in the comprehensive New Zealand carrier support comparison guide.
One NZ provides these value-added services for subscribers across prepaid and postpaid plan types:
International Roaming: One NZ's Daily Roaming service covers over 200 overseas destination countries across Europe, Asia, the Americas, Africa, and the Pacific, according to the One NZ Daily Roaming page published 2025. Prepaid roaming options include NZD 6 for 200 MB valid 24 hours and NZD 22 for 1 GB valid 7 days; postpaid customers access NZD 9/day unlimited data roaming in 100+ countries.
eSIM Support: One NZ supports eSIM activation for compatible smartphones, wearables, and tablets. eSIM activation requires a visit to a One NZ retail store or completion through the My One NZ app on a compatible unlocked device, according to the One NZ eSIM page published 2025. The service suits travellers arriving in New Zealand who need an immediate NZ number without a physical SIM, as confirmed by user reports in 2025 and 2026.
Mobile App — My One NZ: The My One NZ app provides data usage tracking, bill payment, plan changes, usage alerts, in-app customer support chat, store locator, and eSIM management for iOS and Android devices.
5G Device Support: One NZ supports all major 5G device brands compatible with Bands n7, n8, and n78, including flagship handsets from Apple, Samsung, and Google available through the One NZ online and retail store.
Satellite TXT Connectivity: One NZ Satellite TXT extends messaging coverage to areas beyond the terrestrial mobile network, providing safety-critical text messaging in remote New Zealand locations including alpine, offshore, and backcountry environments, according to One NZ network expansion announcements published October 2025.
Discover more about eSIM technology and activation in New Zealand for a step-by-step setup guide compatible with One NZ and other carriers.
One NZ key advantages and disadvantages for New Zealand mobile subscribers in 2026
Best Overall Mobile Network Performance: One NZ holds the Ookla Best Mobile Network title for H1 2025 with a Speedtest Connectivity Score of 74.58, the highest among Spark, One NZ, and 2degrees, according to the Ookla Speedtest Connectivity Report H1 2025 published October 2025.
Industry-Leading Download Speed: One NZ delivers 80.7 Mbps average download speed experience, the highest Download Speed Experience score in New Zealand, and city-level speeds reaching 134.82 Mbps in Wellington, according to OpenSignal October 2025 and Ookla H1 2024.
Highest 5G Availability Rate: 60.9% of One NZ customers access the 5G network a majority of the time — the highest 5G Availability figure among New Zealand carriers — according to the Ookla Speedtest Connectivity Report H1 2025.
Widest International Roaming Footprint: One NZ's Daily Roaming service covers 200+ destination countries, surpassing Spark (71 destinations on the standard roaming pack) and 2degrees, according to MoneyHub New Zealand roaming comparison published February 2026.
Low Customer Satisfaction Scores: The majority of 597 Trustpilot reviewers rate One NZ negatively, citing billing discrepancies, unexpected charges, and difficulty reaching effective customer support, according to Trustpilot reviews of one.nz published through April 2026.
5G Download Speeds Trail Spark: One NZ records a 5G median download speed of 260.89 Mbps versus Spark's 363.54 Mbps and 2degrees' 302.25 Mbps, placing One NZ third in 5G peak speed performance, according to the Ookla Speedtest Connectivity Report H2 2024.
Limited Rural 5G Penetration: 5G coverage reaches 69% of population locations but concentrates in urban centres including Auckland, Wellington, and Christchurch, leaving significant rural and regional areas — such as the West Coast, Northland, and Marlborough — reliant on 4G LTE service only, according to One NZ network coverage data published 2025.
New Zealand's mobile market concentrates in three operators — Spark, One NZ, and 2degrees — which together control 98.4% of all mobile connections, according to Mordor Intelligence New Zealand Telecom MNO Market report 2025. Spark leads on subscriber share at 38–41%, One NZ follows at 35–38%, and 2degrees holds 19%, with the remaining 2% distributed across mobile virtual network operators.
Feature | One NZ | ||
|---|---|---|---|
Population Coverage (4G) | 99% | ~98% | ~97% |
5G Population Coverage | 69% | ~65% | ~55% |
Avg Download Speed Experience | 80.7 Mbps | ~75 Mbps | ~70 Mbps |
5G Median Download Speed | 260.89 Mbps | 363.54 Mbps | 302.25 Mbps |
Subscribers (approx.) | ~2.4M | ~2.6M | ~1.2M |
Market Share | ~35–38% | ~38–41% | ~19% |
Roaming Countries | 200+ | 71 | 100+ |
eSIM Support | Yes | Yes | Yes |
Ookla Best Network (H1 2025) | ✅ Winner | Best 5G Speed | — |
One NZ leads on overall network experience and 5G availability rate, making it the strongest choice for daily data users who prioritize consistent connectivity across urban and peri-urban environments. Spark delivers faster peak 5G download speeds at 363.54 Mbps, suiting power users in 5G-dense metro areas. 2degrees offers competitive value positioning for price-conscious subscribers who remain within its coverage footprint.
Read the detailed One NZ vs Spark network comparison or explore the One NZ vs 2degrees plan and coverage comparison for alternative breakdowns.
One New Zealand provides 5G coverage to 69% of New Zealand's population across major urban centres including Auckland, Wellington, Christchurch, Hamilton, and Tauranga. The carrier operates 5G NR on Bands n7, n8, and n78 and expanded its 5G footprint to 173 active 5G sites through 2025, with 26 new 5G sites activated in November 2025 alone, according to One NZ network upgrade announcements published December 2025. One NZ records the highest 5G Availability among New Zealand carriers at 60.9%, according to the Ookla Speedtest Connectivity Report H1 2025.
One New Zealand delivers an average download speed experience of 80.7 Mbps across New Zealand, the highest among all domestic carriers. City-level performance reaches 134.82 Mbps median download speed in Wellington — New Zealand's fastest city for mobile data — followed by Christchurch at approximately 110 Mbps and Auckland at approximately 84.95 Mbps, according to Ookla Speedtest Intelligence H1 2024. On 5G, One NZ records a median download speed of 260.89 Mbps, according to the Ookla Speedtest Connectivity Report H2 2024.
One New Zealand's 4G network covers 99% of New Zealand's population across both the North Island and South Island, reaching urban centres, provincial towns, and rural regions. The carrier's 700 MHz low-band spectrum extends signal into remote areas including alpine terrain, coastal zones, and farming districts. Every mobile site operates on 4G following the 3G network shutdown completed on 23 March 2026, according to One NZ network announcements published 2025 and 2026. 5G concentrates in Auckland, Wellington, Christchurch, Waikato, Bay of Plenty, and Canterbury regions.
One New Zealand customer service is reachable by dialling 777 from a One NZ mobile (available 24 hours, 7 days a week) or calling +64 800 800 021 from any phone. Additional contact options include live chat through the My One NZ app, visits to One NZ retail stores open 9:00 AM – 6:00 PM Monday through Saturday in Auckland, Wellington, and Christchurch, and an online feedback form at one.nz/contact/feedback/, according to One NZ contact information published 2025.
One New Zealand supports eSIM activation for compatible smartphones, smartwatches, and tablets on both prepaid and postpaid plans. eSIM activation requires an unlocked, eSIM-compatible device and completes either in a One NZ retail store or through the My One NZ app. The service suits travellers arriving in New Zealand who need immediate local connectivity without a physical SIM card, as confirmed by user reports across 2025 and early 2026, according to One NZ eSIM page published 2025.
One New Zealand's Daily Roaming service covers over 200 destination countries across Europe, Asia, the Americas, Africa, and the Pacific. Postpaid customers roam in 100+ countries at NZD 9 per day with home-plan data included; prepaid customers access data packs starting at NZD 6 for 200 MB (valid 24 hours) or NZD 22 for 1 GB (valid 7 days), according to MoneyHub New Zealand roaming comparison published February 2026. This footprint exceeds Spark's standard 71-destination roaming pack.
One NZ wins the overall Best Mobile Network award for H1 2025 with a Speedtest Connectivity Score of 74.58 versus Spark's 74.48, but Spark delivers faster peak 5G speeds at 363.54 Mbps versus One NZ's 260.89 Mbps. One NZ leads on 4G population coverage (99% vs Spark's approximately 98%), 5G Availability rate (60.9% of users on 5G), and international roaming footprint (200+ countries vs Spark's 71 in the standard pack), according to Ookla Speedtest reports for H1 2025 and H2 2024 and MoneyHub roaming data from February 2026.
One New Zealand's strongest feature is its overall network experience, recognised as New Zealand's Best Mobile Network for H1 2025 with the highest Download Speed Experience score at 80.7 Mbps and the highest 5G Availability rate at 60.9% among domestic carriers. The carrier further differentiates through the broadest international roaming footprint in New Zealand at 200+ countries and its Satellite TXT service for off-grid messaging in remote alpine and coastal areas, according to Ookla H1 2025 and One NZ network announcements published October 2025.
One NZ delivers New Zealand's best overall mobile network in 2026, with 99% 4G coverage, 80.7 Mbps average download speeds, and the widest 200-plus country roaming footprint — best suited for data-intensive and travelling subscribers.
Explore more mobile carrier options through the complete New Zealand carrier directory or learn how to choose the right New Zealand mobile carrier for your needs.
Last Updated: April 10, 2026
Sources:
Ookla Speedtest Intelligence, New Zealand Speedtest Connectivity Report H1 2025, October 2025
OpenSignal, New Zealand Mobile Network Experience Report, October 2025
Ookla Speedtest Intelligence, New Zealand Speedtest Connectivity Report H2 2024, April 2025
MoneyHub New Zealand, Compare Mobile Data Roaming Plans, February 2026
Trustpilot, One New Zealand Customer Reviews (597 reviews), April 2026
One NZ Media, Mobile Upgrades for Greater Coverage 2025, December 2025
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