During the KYC process, if you encounter any issues, please contact Gohub’s customer service via Whatsapp: +1 (302) 899-2888:
๐๐ Notes:
- The Ministry of Information and Communications (MOIC) has mandated that the registration and activation of SIM cards can only be conducted between 7:30 AM and 10:30 PM (GMT+7).
- Recommended stable devices settings for registration:iOS: iOS version 14 or higher – iPhone X or later.Android: Android version 10 or higher.
- To ensure efficient support, kindly provide Gohub team with the following details: Passport, Personal photo matching the Passport, eSIM ICCID.
- Ensure you have an internet connection during the KYC process, and prepare your passport and a phone with a rear camera.
- Once an eSIM is KYC-verified on one device, it cannot be transferred to another device.
Detail Information:
Step 1: Access the following link on a mobile device using your eSIM: https://neci.vn/hellovietnam
Step 2: Fill in your โContact emailโ and โPhone Numberโ.
Step 3: Upload a clear image of your passport, a portrait photo and an image of your serial SIM image (You can choose to take a photo of eSIM QR Code or upload yours):
Step 4: Confirm the information provided with your digital signature. Then tick the below to agree with the policy and click Register:
Step 5: Wait for the Validation process. Then review and complete all the information:
Step 6: Click โConfirmโ to submit all your information.
Step 7: Click here to track registration status.
Step 8: This notification will appear when you scan the QR code to activate your eSIM.Click here to track your order.
๐น๐ผ Heading to Taiwan too? Make sure to check out our KYC instructions for Taiwan eSIM so youโre ready to connect on arrival.
๐ถ Once your Mobifone SIM is registered, get the most out of your trip with Gohubโs Vietnam eSIM โ fast internet, instant activation, and full coverage whether you’re in Hanoi, Hoi An, or Ho Chi Minh City.
โค No roaming, no stress โ just smooth, local connectivity.
