FAQ about eSIM

Are you fed up with managing several physical SIM cards or being hit with unexpected roaming fees while traveling? In today’s hyper-connected world, staying online shouldn’t be a hassle. Enter the eSIM—a game-changing technology that’s revolutionizing mobile connectivity.

This guide dives deep into everything you need to know about eSIMs, from basic definitions to practical usage and future trends. By reading this Faqs about ESIM, you will know how to enhance the power of this smart tiny thing:

eSIMs are gaining popularity, especially with the rise of eSIM-only devices like the iPhone. Let’s explore why!

What is an eSIM? (Understanding the Basics)

Define eSIM

An eSIM (embedded SIM) is a digital SIM card built directly into your device. It eliminates the need for a physical SIM card.

eSIM vs. Physical SIM

• No physical card: Connect to a mobile network without inserting a physical SIM.
• Remotely provisioned: Activated and managed digitally.
• Cannot be removed: Integrated into the device’s hardware.

• eSIM Profile: A collection of data that ensures your device’s functionality, digitally saved on your eSIM card.
• eUICC: Embedded Universal Integrated Circuit Card, a hardware component that enables remote provisioning and can hold multiple profiles.
• eSIM vs. eUICC: eSIM refers to the entire ecosystem, while eUICC is the physical chip.
• Remote SIM Provisioning (RSP): Secure, remote management of operator profiles, eliminating the need to swap physical SIM cards.

Benefits of Using an eSIM

For Consumers

• Convenience: Purchase, download, and activate eSIMs within an app.
• Flexibility: Easily switch providers without physical SIM swaps.
• Choice: Store multiple eSIM profiles on one device.
• Security: More secure than physical SIMs; cannot be easily removed if the device is stolen.
• Timesaving: Faster activation compared to traditional SIMs.

For Service Providers

• Cost Savings: Reduced manufacturing and distribution expenses.
• Revenue Enhancement: Opportunities for multi-device subscriptions and international roaming.
• Improved NPS: Digitalize the customer journey for better customer satisfaction.

🤓 Still have questions? Here’s a quick breakdown of how eSIMs work on iPhones — setup is way easier than you’d expect.

Which Devices Support eSIMs?

Most newer smartphones, tablets, and wearable devices support eSIMs. However, it’s essential to check your device’s compatibility before purchasing an eSIM.

Where Can I Buy an eSIM?

You can purchase an eSIM from your mobile carrier or an eSIM provider like Gohub. An eSIM from a provider like Gohub serves as a supplementary local line for travel, allowing you to stay connected without replacing your home SIM.

Image: Buying an eSIM online.

Is Your Device eSIM Compatible?

Before purchasing an eSIM, confirm that your device supports this technology.

• How to check:
  • Check device settings: Look for eSIM options in your cellular or mobile data settings.
  • Consult the manufacturer’s website: Refer to your device’s specifications.
  • Use USSD code: Dial *#06# to check for an EID number, indicating eSIM compatibility.
• List of eSIM-compatible devices:
  • iPhone: iPhone XS, XS Max, XR, and later models. Note that iPhones from Mainland China do not support eSIM.
  • Samsung Galaxy: S23, S22, S21 series, Fold, and Flip models (certain restrictions apply based on region).
  • Google Pixel: Pixel 3, 4, 5, 6, 7 series.
  • Other brands: Huawei, Motorola, OnePlus, OPPO, Sony, and more.
• Regional Limitations: Some iPhones from Mainland China do not support eSIM.

How to Install and Activate an eSIM

Follow these steps to install and activate your eSIM.

• Before You Start:
  • Connect to Wi-Fi: Ensure your device is connected to a stable Wi-Fi network.
  • Have your QR code or activation details ready: You’ll receive this from your eSIM provider.
• Activation Methods:
  • QR Code Activation:
    1. Open the Camera app and scan the QR code.
    2. Tap the “Cellular Plan Detected” notification.
    3. Follow the on-screen instructions.
    4. If using iOS 17.4 or later, touch and hold the QR code in an email or webpage, then tap “Add eSIM”.
    5. Tap “Continue” and then “Add Cellular Plan”.
  • Manual Installation:
    1. Go to Settings > Cellular/Mobile Data > Add Cellular Plan.
    2. Tap “Enter Details Manually”.
    3. Enter the SM-DP+ Address and Activation Code provided by your carrier.
    4. See detailed guides for iOS and Android.
  • eSIM Carrier Activation:
    1. If an eSIM was assigned to your iPhone upon purchase, turn it on and follow the on-screen prompts.
    2. If you contacted your carrier after setup, tap the notification “Carrier Cellular Plan Ready to Be Installed”.
    3. Tap “Continue”.
  • eSIM Quick Transfer:
    1. During setup, if asked to transfer your SIM, follow the on-screen instructions.
    2. Alternatively, go to Settings > Cellular > Add eSIM.
    3. Choose to transfer from another iPhone and follow the prompts.
    4. Confirm the transfer on your previous iPhone.
• Activation timing: Activation usually happens immediately after the request.
• When Plan Days Start Counting: Check your email instructions, as some eSIMs start counting days upon scanning the QR code, while others start upon connecting to a network in the destination country.
• Enabling Roaming:
  • iPhone: Settings > Cellular > Cellular Data Options > Roaming > Voice & Data.
  • Android: Settings > Network & Internet > Mobile Network > Advanced > Roaming.
  • Enable roaming ONLY on the eSIM to avoid extra charges on your main SIM.

Managing Your eSIM

• Dual SIM Functionality:
  • Use a SIM and eSIM simultaneously.
  • Ideal for travelers wanting to stay connected to their home line.
• Installing Multiple eSIMs: Activate and use multiple eSIMs on your device, helpful when traveling to multiple countries.
• Switching Between eSIMs: Change eSIM profiles in your phone’s settings.
• Checking Data Usage: Monitor your data usage via the eSIM provider’s app or your device settings.
• Topping Up Data: Purchase top-up packages or new eSIMs through the provider’s app.
• Hotspot/Tethering: Share your eSIM data with other devices.
• Deactivating/Removing an eSIM: Turn off or manually remove the eSIM in your phone settings.

eSIM for Travel: A Game Changer

• Benefits for International Travelers: Avoid roaming charges and experience local connectivity.
• Types of eSIMs for Travel:
  • Local eSIM: Coverage in a single country.
  • Regional eSIM: Coverage across multiple countries in a specific region.
  • Global eSIM: Coverage across numerous countries worldwide.
• Purchasing an eSIM for Travel:
  • Before departure: Buy your eSIM in advance to install it before your trip.
  • Activation upon arrival: Activate the eSIM once you arrive at your destination for immediate connectivity.
• eSIM Providers:
  • Popular Providers: GOhub, Gigago, eSIM.net, SimOptions.
  • Factors to Consider: Pricing, coverage, customer support quality.
• Activating iMessage and Facetime: Ensure your phone number and Apple ID are correctly associated with your eSIM in the iMessage and Facetime settings.
• Troubleshooting: If you can’t browse some sites. By default, the Age Restriction Bar is set to ON by O2.

Troubleshooting Common eSIM Issues

• Cannot Scan QR Code: Enter the details manually.
• Activation Problems: Confirm you’re in the destination country and have enabled roaming.
• “No Service” or “No Network”: Check that the eSIM is enabled and roaming is active.
• Data Not Working: Verify APN settings and data limits.
• Error 10014 on Google Pixel: Remove other eSIMs, as Pixel phones typically support only one at a time.
• iMessage Issues: Verify iMessage is enabled and your phone number/email are correctly listed in settings.
• Android Data Display: Android devices may show a customizable data warning threshold, which differs from your actual data balance.
• Payment Issues: Declined orders are typically not charged; pending charges will be released. Contact your bank for currency errors.
• QR code isn’t working: Contact Info.
• cannot connect to a network: install the eSIM service without errors, area with good….

Security and Privacy Considerations

• Security Advantages: eSIMs are more secure because they can’t be physically removed if your device is stolen.
• Risks: Potential QR code phishing or unauthorized access to your eSIM profile.
• Protections: Security measures implemented by eSIM providers, such as encryption and secure authentication.
• Best Practices:
• Use strong passwords and authentication methods.
• Be cautious when scanning QR codes.
• Keep your device software updated.
• Data Collection: Understand what data is collected, how it’s stored, and your rights as a user.

eSIM and Sustainability

• Environmental Impact: eSIMs are more sustainable than plastic SIM cards.
• Carbon Footprint: Reduced carbon emissions due to the elimination of physical transport.
• Waste Reduction: No plastic waste from SIM cards and packaging.
• Specific Data: The traditional SIM card generates around 60% of its emissions through production and distribution logistics.

The Future of eSIM Technology

• Industry Predictions: Expect increased eSIM adoption across various devices and industries.
  • GSMA predicts 98% of operators will offer eSIM by 2025.
• Impact of eSIM-Only Devices: Apple’s move may encourage other manufacturers to follow suit.
• New Use Cases: Applications beyond smartphones, such as IoT devices and emergency connectivity solutions.

Common Mistakes to Avoid with eSIMs

• Service Provider Shortcomings:
  • Poor User Experience: Overcomplicated installation and activation processes.
  • Onerous Account Setup: Lengthy payment processes and lack of alternative sign-up options.
  • Lack of Marketing: Insufficient consumer education on eSIM benefits.
• User Errors:
  • Incorrect Installation: Not following the setup instructions carefully.
  • Not Enabling Roaming: Forgetting to turn on roaming for the eSIM can result in connectivity issues.
  • Not Checking Compatibility: Device may not be eSIM-compatible, leading to frustration.

Is an eSIM Worth It?

• Recap of Benefits: eSIMs offer convenience, cost savings, flexibility, and enhanced security.
• Address Concerns: While there can be challenges (like initial setup), the long-term benefits generally outweigh the drawbacks.
• Final Recommendation: Encourage readers to explore eSIMs for their next trip or mobile plan.

How to Choose the Right eSIM Provider

• Factors to Consider:
  • Coverage: Ensure the provider covers your destination countries.
  • Pricing: Compare data plans and top-up costs.
  • Customer Support: Check for reliable customer service.
  • Top-Up Options: Ease of managing and adding data.
• Compare providers: Different eSIM providers (e.g., Gigago, eSIM.net, SimOptions).

Conclusion

eSIM technology is enhancing how we connect to mobile networks. By offering unparalleled flexibility, cost savings, and convenience, eSIMs are set to become the standard for mobile connectivity. Embrace eSIM technology to experience seamless connectivity for travel, work, and everyday life.

🌎 Ready to give it a go? Explore our travel eSIM plans with instant activation and no hidden fees. Plus, we’ve got 24/7 support in case you hit a snag.

Disclaimer: This blog post is for informational purposes only. Please refer to the terms and conditions of your specific eSIM provider for contractual obligations, limitations of liability, privacy policies, and dispute resolution processes. Contact your provider’s customer support for any technical difficulties connecting to a network.