During the KYC process, if you encounter any issues, please contact Gohub’s customer service via Whatsapp: +1 (302) 899-2888:
📍📍 Notes:
- The Ministry of Information and Communications (MOIC) has mandated that the registration and activation of SIM cards can only be conducted between 7:30 AM and 10:30 PM (GMT+7).
- Recommended stable devices settings for registration:iOS: iOS version 14 or higher – iPhone X or later.Android: Android version 10 or higher.
- To ensure efficient support, kindly provide Gohub team with the following details: Passport, Personal photo matching the Passport, eSIM ICCID.
- Ensure you have an internet connection during the KYC process, and prepare your passport and a phone with a rear camera.
- Once an eSIM is KYC-verified on one device, it cannot be transferred to another device.
Detail Information:
Step 1: Access the following link on a mobile device using your eSIM: https://neci.vn/hellovietnam
Step 2: Fill in your “Contact email” and “Phone Number”.
Step 3: Upload a clear image of your passport, a portrait photo and an image of your serial SIM image (You can choose to take a photo of eSIM QR Code or upload yours):
Step 4: Confirm the information provided with your digital signature. Then tick the below to agree with the policy and click Register:
Step 5: Wait for the Validation process. Then review and complete all the information:
Step 6: Click “Confirm” to submit all your information.
Step 7: Click here to track registration status.
Step 8: This notification will appear when you scan the QR code to activate your eSIM.Click here to track your order.
🇹🇼 Heading to Taiwan too? Make sure to check out our KYC instructions for Taiwan eSIM so you’re ready to connect on arrival.
📶 Once your Mobifone SIM is registered, get the most out of your trip with Gohub’s Vietnam eSIM — fast internet, instant activation, and full coverage whether you’re in Hanoi, Hoi An, or Ho Chi Minh City.
➤ No roaming, no stress — just smooth, local connectivity.
